Frequently Asked Questions

Yes – Fan Strategy operates under a licence issued by the Malta Gaming Authority (MGA), which means it must follow strict EU gambling regulations and undergo regular audits for fairness and player protection. The licence also requires the site to keep player funds in segregated accounts, so your balance is protected even if the company faces financial difficulties. However, you should always check the specific restrictions for your jurisdiction, as some countries have additional local licensing requirements.

To withdraw any funds, Fan Strategy asks for a clear copy of a government‑issued photo ID (passport, driver’s licence or national ID) and a recent proof of address such as a utility bill or bank statement, dated within the past three months. In some cases a picture of the front of the payment card used (with the middle digits hidden) may be required for verification. All documents are usually reviewed within 24 hours, after which you can request a withdrawal.

A handicap bet adds a positive or negative goal adjustment to the team you select before the match starts, effectively leveling the playing field. For example, a -1 handicap on the favourite means they must win by at least two goals for the bet to pay out, while a +1 handicap on the underdog pays if they win or draw. Handicap odds are displayed alongside the standard match‑winner odds and can offer higher payouts when you expect a dominant performance.

Fan Strategy’s cash‑out option lets you settle a bet before the event finishes, locking in a profit or limiting a loss based on the current odds. You can choose to cash out the full stake or request a partial cash‑out, leaving the remainder of the bet active. Cash‑out is only available when the market remains open and the odds have shifted sufficiently; not all matches or bet types qualify. The cash‑out amount is credited instantly to your account balance, ready for withdrawal or further betting.

Fan Strategy does not charge any deposit fees for standard methods such as Visa, Mastercard, Skrill, Neteller, or direct bank transfer. Crypto deposits (Bitcoin, Ethereum, USDT) are also fee‑free, though you may incur a small network fee charged by the blockchain. Withdrawals are free for most options, with processing times ranging from a few minutes for e‑wallets to 3‑5 business days for cards and up to 48 hours for bank transfers.

Fan Strategy provides a set of responsible‑gambling tools including deposit limits, loss limits, session‑time reminders, self‑exclusion, and the ability to permanently close your account. To set a deposit limit, log in, go to the ‘Account Settings’ or ‘Responsible Gaming’ section, choose the type and amount of limit, and confirm – the restriction takes effect immediately or after a cooling‑off period you specify. These controls are designed to help you stay in control of your betting activity and are available without contacting support. If you need further assistance, customer service can also guide you through the options.